Kitchen Takes Over
Service design study and spatial concept for course Service Design (MA), Group work with Maria Mielonen, Emilia Heikkinen and Anni Vigrén, 2020.
The Assignment
Radically rethinking restaurants. Develop a new spatial and service concept addressing the restaurant field focusing on the relationship of services and spaces. The project proceeded in phases: First we decided on the area of interest, then did a user study and continued to systems, service journey and finally the spatial concept.
How to attract customers in off-peak hours?
The User study
Service mapping
The Concept
Customer Journey
The Spatial Concept
Monday evening, left side of the restaurant is used for cooking class. Also Deli area is enlarged.
Saturday evening, the left side is part of restaurant’s customer seating area.
Picture made by Maria Mielonen.
Picture made by Anni Vigren.
Picture made by Anni Vigren.